Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by DefenceTQC B.V. ("Company," "we," "our," or "us"), including our website defencetqc.top and management training services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

If you do not agree to these Terms, please do not use our services or website.

2. Company Information

3. Services Description

DefenceTQC provides professional management training services, including but not limited to:

• Executive leadership development programs
• Team management training
• Innovation management workshops
• Performance optimization consulting
• Custom training solutions
• Online and in-person training delivery

Specific service details, duration, and deliverables will be outlined in individual service agreements or proposals.

4. Service Agreements and Booking

4.1 Booking Process

• All training services require advance booking and confirmation
• Service agreements must be signed by authorized representatives
• Booking confirmations will be provided in writing

4.2 Service Modifications

Changes to agreed services must be requested in writing and are subject to availability and additional charges where applicable.

5. Payment Terms

5.1 Pricing and Currency

• All prices are quoted in Euros (EUR) unless otherwise specified
• Prices include applicable VAT where required
• Custom pricing will be provided based on specific requirements

5.2 Payment Schedule

• Payment terms are typically 30 days from invoice date
• Deposits may be required for certain services
• Late payment charges may apply as specified in service agreements

5.3 Refund Policy

Refund eligibility depends on the specific service and timing of cancellation. Please refer to individual service agreements for detailed refund terms.

6. Client Obligations

As a client, you agree to:

• Provide accurate information necessary for service delivery
• Ensure participant attendance and engagement
• Provide necessary facilities and equipment as agreed
• Make timely payments according to agreed terms
• Respect intellectual property rights
• Maintain confidentiality of proprietary training materials

7. Intellectual Property

7.1 Our Intellectual Property

All training materials, methodologies, content, and intellectual property developed or used by DefenceTQC remain our exclusive property. Clients receive a limited license to use materials solely for the purposes of the agreed training program.

7.2 Client Information

We respect your confidential business information and will handle it according to our confidentiality obligations as outlined in service agreements.

8. Cancellation and Rescheduling

8.1 Client Cancellation

• Cancellations must be provided in writing
• Cancellation fees may apply based on timing and service type
• Specific cancellation terms will be outlined in service agreements

8.2 Company Cancellation

We reserve the right to cancel or reschedule services due to circumstances beyond our control, including but not limited to illness, natural disasters, or other force majeure events.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the specific service
• We are not liable for indirect, consequential, or special damages
• We do not guarantee specific business outcomes or results
• Clients are responsible for implementing and maintaining training outcomes

10. Force Majeure

Neither party shall be liable for any failure to perform due to events beyond their reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or technical failures.

11. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which can be found at privacy-policy.html. By using our services, you consent to our privacy practices.

12. Website Use

12.1 Permitted Use

You may use our website for legitimate business purposes related to our services. You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Copy or reproduce website content without permission

12.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of the Netherlands. Any disputes shall be subject to the exclusive jurisdiction of the Dutch courts.

13.2 Dispute Process

We encourage resolving disputes through direct communication. If formal proceedings become necessary, they will be conducted in accordance with Dutch law and jurisdiction.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Website notification
• Email notification to registered clients
• Updated "Last Modified" date

Continued use of our services after modifications constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

16. Entire Agreement

These Terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between you and DefenceTQC regarding the use of our services.

17. Contact Information

For questions about these Terms of Service, please contact us: