Privacy Policy

1. Introduction

DefenceTQC B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website defencetqc.top, use our services, or interact with us.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable privacy laws in the European Union and Netherlands.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Company information and job title
• Training preferences and requirements
• Communication history and correspondence
• Payment and billing information
• Professional background and qualifications (for training customization)

3.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and preferences

4. How We Use Your Information

We process your personal data for the following purposes:

4.1 Service Provision

• Delivering management training services
• Customizing training programs to your needs
• Communicating about our services
• Processing payments and managing accounts

4.2 Legal Basis

• Contract Performance: To fulfill our contractual obligations
• Legitimate Interest: For business operations and service improvement
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery
• Professional Advisors: Legal, accounting, and consulting professionals
• Regulatory Authorities: When required by law or regulation
• Business Partners: With your explicit consent for joint programs

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

6. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other appropriate safeguards as required by GDPR

7. Data Retention

We retain your personal data only as long as necessary for:

• Providing our services and maintaining our relationship
• Complying with legal and regulatory requirements
• Resolving disputes and enforcing agreements

Typically, we retain client data for 7 years after the end of our business relationship, unless longer retention is required by law.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

To exercise these rights, contact us at privacy@defencetqc.top. We will respond within 30 days.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection
• Incident response procedures

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

13. Contact Information

For any questions about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your data protection rights have been violated: